The standards, rules and commitments that govern how ADBIT hires drivers, serves customers and protects everyone on a trip.
All ADBIT drivers must maintain professional appearance, punctuality and respectful communication at every touchpoint. Drivers are prohibited from using mobile phones while driving, consuming alcohol within 12 hours of a shift, or accepting unauthorized cash payments.
Vehicles used on ADBIT assignments must pass a monthly safety inspection covering brakes, tyres, lights, seatbelts and emergency equipment. Any incident, no matter how minor, must be reported within 2 hours.
Every driver undergoes government-ID verification, FRSC licence validation, criminal background screening and reference checks before onboarding. Verification is renewed every 12 months.
All ADBIT drivers carry third-party liability insurance as standard. Premium bookings include comprehensive cover for the vehicle, passengers and cargo throughout the assignment.
Drivers assigned to corporate and executive clients sign a non-disclosure agreement. Customer trip details, routes and personal information are never shared with third parties without written consent.
Customers may cancel free of charge up to 2 hours before the scheduled start time. Cancellations within 2 hours incur a 25% fee. If ADBIT cancels for any reason, a replacement is dispatched within 30 minutes or a full refund is issued.
Complaints can be raised via the in-app support channel or by emailing support@adbitlogistics.com. All complaints receive an initial response within 4 hours and a resolution within 48 hours.
ADBIT does not discriminate on the basis of race, gender, religion, disability or age in hiring, deployment or customer service. Discriminatory conduct by any driver or staff results in immediate termination.
Last updated: July 2026. For questions about these policies, contact support@adbitlogistics.com.
